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Storage Direct Francis

1907 East Francis Avenue, Spokane, WA 99208

Office Hours
MON - SAT8:30am - 5:30pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.0
Write a Review

Loanne Albright

3 years ago
rating 5.0
Great people that run the place, clean units, will definitely use them again.

mathew Plank

2 years ago
rating 5.0
Great staff! Attentive, on the bsll, nice, clean.

Addaline {Lynn} Bowman

2 years ago
rating 5.0
Good prices. You get ur privacy more than other storage units.great people working here.thanks guys

Breeanna Nelson

2 years ago
rating 5.0
Best Storage unit IV ever rented. Access on holidays. Great security. affordable. Insurance. Privacy. Friendly service.

Addaline Neilson

2 years ago
rating 5.0
Love it here

Gabriela Shinning

2 years ago
rating 5.0
Greatest self storage unit I've ever rented from,! Amazing prices, awsone employees& manager+owner :) I highly recommend coming here to store your things.PLUS it has a gate and the key codes are kinda long n random for each renter. And what's the best part is they give you your privacy! Don't go anywhere but here for renting storage space.

Breeanna Nelson

1 year ago
rating 5.0
Simply amazing place! Seriously couldn't of found a better storage unit to rent from. Not only great deals but privacy,nice employees,very clean all around,and security is awesome. ***Sorry bout changing my comment,I owed you guys this one.totally crazy misunderstanding*** __You know what I'm talking bout lol__

Avery Plank

1 year ago
rating 5.0
Great place and staff. Clean and well lit

Jay Wig

1 year ago
rating 5.0
Awesome people, honest and to the point, very clean facilities, feel much safer since they put the new fences in too.

William De Caro

1 year ago
rating 5.0
Been renting my unit for bout a year now and I'm very happy with STILL with my unit and this buisness. The workers here are very down to earth and have always respected my privacy. I have yet to experience any mice or any other pest problem my entire time being here. So that's a huge plus, my last storage unit I had in Mead had all sorts of pests problems.

April

1 year ago
rating 5.0
I highly recommend this Storage! They are friendly, and were more then patient with me when i fell behind on payments. Plus, i got my first month free! They are awesome here!

Kathy Compton

1 year ago
rating 5.0
Very nice staff..rates are average

Breeanna Nelson

1 year ago
rating 5.0
Good deal good people.

Kathy Compton

10 months ago
rating 5.0
My absolute favorite place to have my possessions! Office manager is a blessing and gives me a family feel. If I have questions I can always be sure of an answer. Safe and secure and very well kept! I would never considered moving, no matter the cost!.But, best Spokane pricing and in a great location

lardog118

9 months ago
rating 5.0
Manager was great. Explained everything thoroughly. Professional yet humorous.

Emory Pirtle

8 months ago
rating 5.0
April was very helpful in helping me select the right unit and very pleasant to deal with. Highly recommended. Thanks April!

Susan Partridge

7 months ago
rating 5.0
Nobody there today being sunday. But saw staff few days ago. Always helpful.

Carlos Camacho

6 months ago
rating 5.0
Thank you Chris for excellence and professional service. Clean and very well secured.

Deborah Reck

5 months ago
rating 5.0
Andrew was extremely helpful, assisted me in all aspects of the process, explained everything clearly and professionally. I am very pleased with the decision to use Storage Direct Spokane!!! Units I saw were clean, conveniently located, drive up access, too easy!!!!

Scott Vincent

5 months ago
rating 5.0
The employees get an A+ for how helpful and polite they were. Customer Service is huge to me and they were great!

Kenneth White

5 months ago
rating 5.0
Well secured site with clean units Great customer service very friendly..

Amanda M

4 months ago
rating 5.0
Andrew and Chris are very helpful. Highly recommend.

Anna McCauley

4 months ago
rating 5.0
I had an excellent experience using this storage unit company. An employee named Andrew was always professional and courteous. What a great place to store your belongings. Its clean, organized, and well put together. The employees are very friendly, and hard working. I highly recommend this place!

Afndrea yguTougas

4 months ago
rating 5.0
Most professional and I am reccommening Storage Direct to all my family and friends.

Random Pam

3 months ago
rating 5.0
Very friendly and informative!!! No hidden fees and explained very thoroughly. Very clean. Also said they have pest control come out twice a month. They also treat for mice as best as possible. Units have newer locks as well.

Lindsay Sears

3 months ago
rating 5.0
Andrew and Chris were considerate and helpful from the moment I called to reserve a spot. They touched base with me several times. Great prices.

Breeanna Nelson

4 weeks ago
rating 5.0
Great place,great people,great deals,&great prices. Iv had no problems with pests of any species,insects nor rodents. When our electricity went all out of whack and stopped working,all it took was giving the maintenance man a heads up the very next day it was in fully working order. They give us a great deal of privacy and respect,always. The units are behind a code locked gate and are surrounded by a steal like bared fence. Has cameras facing literally every angle of every row of units. You can even see the live video surveillance footage on a huge TV right in front of the managers desk right as you pull up to the gate to put your code in to get to your unit. There's a live in maintenance man/security man on site literally 24/7, his home is right above the office. During the winters iv never had problems with snow, iv had my unit here for going on 3 years now and not once have I showed up and all the rows not been plowed. I'm not kidding not once lol

Brad Ryan

3 years ago
rating 4.0
Pretty straight forward. Hardly had any problems at this point.

Katherine Stewart

2 years ago
rating 4.0
Little spendy, but clean and safe and conveniently located

Erik Black

2 years ago
rating 4.0
Good place

Meshel Leininger

2 years ago
rating 4.0
90% occupancy clean and secure

Misha Krivopust

1 year ago
rating 4.0
Good storage for price, always under supervision. Very good management.

Ronda McIntyre

10 months ago
rating 4.0
It's always clean indoor and out. The staff have all been very helpful with any questions I've had. There are multiply ways to pay your bill. I prefer passing in person but have the option of paying online or through the mail. The only reason I don't give it a 5 star is I think they raise the unit prices too often and too much.

Candice Killmer

10 months ago
rating 4.0
If you have a moving truck your skills will be tested, especially if you are in a small unit. Didn't realize that unit I rented online didn't have drive up access. The price was right and manager was nice.

Breeanna Nelson

9 months ago
rating 4.0
Good place be careful tho with the $100 sign up deal within 3 months they raise it $20 so read fine print. Office lady rocks. Just follow rules n you shouldn't be bothered like at all.

Ronda McIntyre

10 months ago
rating 4.0
It's always clean indoor and out. The staff have all been very helpful with any questions I've had. There are multiply ways to pay your bill. I prefer passing in person but have the option of paying online or through the mail. The only reason I don't give it a 5 star is I think they raise the unit prices too often and too much.

Steven Wilson

3 years ago
rating 3.0
Poor customer service horrible access to your unit.

breanne baker

2 years ago
rating 1.0
I wouldn't even give these guys 1 star. They've taken multiple payments out of my account in one month but claim that I still owe them!? And charged me a late fee. I've even shown them my bank statements. These guys are a rip off!!

Jennifer Hitchens

3 years ago
rating 1.0
Use to love them. Since the new company has taken over will not use them again.

Jean Davisson

3 years ago
rating 1.0
Very scary place. Homeless people sleep in the storage sheds. Very shady people hang out by the gate after hours. And the owners are very unpleasant. Leave your car there for a couple hours so you can get your motorcycle and they will get you towed for a few hundred dollars just for the heck of it.

Daniel Turner

2 years ago
rating 1.0
Lack of supervision,I cut my own lock off of my unit and not one person came to see what was going on. I could of been a thief. Especially since none of them ever saw me before.

Ron Regalado

1 year ago
rating 1.0
No opportunity to give zero stars so this company will get 1 star. I booked online. Received a confirmation number. Spoke with an employee at the storage location and confirmed my reservation. 7 days before my reservation date I respond to a voicemail and get connected to what turned out to be a customer service desk where I once again get confirmation that I have a storage unit reserved. 6 days before my reservation date the employee i had spoken to at the storage location calls me to apologize for a "mixup" and that I no longer have a reservation. My conclusion: I think this storage company didn't want to honor the price quoted online and received full price for my reserved unit. My evidence: multiple confirmations followed by an unexplained "mixup". Trust them if you want. I won't.

Virla Spencer

1 year ago
rating 1.0
The on-site manager is unprofessional and extremely rude. I dont recommend this storage place to anyone. This company clearly, dont understand the importance of great customer service skills. Zero stars, In my opinion and experience.

Rich Malacky

1 year ago
rating 1.0
Place was good to start.. But they raise your mounthy price every month.. We can not afford it any more..

Terry Metcalf

5 months ago
rating 1.0
Spoke with Andrew On Saturday. Dont recall him stating they are closed on Sunday. Showed up Sunday to unload the uhaul . Obviously that could not be done. Left a voice mail and received a call from Chris on Monday. Said he was going to lunch at noon. Arrived at 11:58 and found the door locked . Assumed that they locked the door a few minutes early. Returned at 1:15 to find a note on the door that said gone to lunch will return at 2:00. Had to pay extra mileage because no one was ever there. Would be nice to be reimbursed for this. Poor customer service.
See all Reviews
rating 5.0
1 Review
Write a Review

Rachel S.

1 year ago
rating 5.0
April at storage direct was amazing! She was very friendly, helped me find a storage unit that worked for what I needed and made sure I understood their...
  • 24 Hour Cameras
  • Boxes & Supplies
  • Drive-up Access
  • Online Bill Pay