For affordable and hassle-free self storage units in San Antonio, come visit Lockaway Storage at 17402 O'Connor Rd! We are proud to serve the northeast San Antonio, TX area, including communities such as Steubing Ranch, Longs Creek, Knollcreek, Live Oak, Universal City, Selma, Cibolo, Schertz, and Garden Ridge. We look forward to assisting you with your storage needs. Call to rent your unit today!
Lockaway Storage is dedicated to meeting your self storage needs with a smooth and stress-free experience. We are located right off Loop 1604 at O’Connor Road. Our resident manager always provides excellent customer service. Our units range in size from 5x10 to 12x30 and have a variety of amenities, such as climate control.
Computer-controlled limited access gates and 24-hour digital recording cameras are throughout the property. You can access your storage unit from 6 a.m. to 10 p.m. seven days a week! We are a one-stop shop because we sell a full line of moving and packing supplies, boxes, and locks. At Lockaway Storage, we offer you more than a secure place to store your valued possessions. We offer service that exceeds the standards of the industry. We offer you solutions that will leave you with peace of mind and confidence.
Our storage units are drive-up accessible and we also have warehouse carts to transport your items to your unit. We also offer a free move-in truck with each rental. Our office hours are from 9 a.m. to 5:30 p.m. Monday through Saturday. For your convenience, we have multiple public restrooms available when you access your unit. Mini office spaces are also available for our business customers.
With all of our military bases in San Antonio, such as Randolph AFB and Lackland AFB, we are proud to offer military discounts and senior citizen discounts. Payments on your month-to-month lease can be made with credit cards, cash, check, our auto debit program, or even online.
Here at Lockaway Storage, we know our success is due to our wonderful team. The care they give our renters is unparalleled and we want to highlight their milestones along the way. Below is an interview with San Antonio team member Eddie Carrasco, who is celebrating his 5-year anniversary with Lockaway Storage this week.
Eddie is the facility manager at Lockaway Storage – O’Connor.
Peter: How did you get started with Lockaway in the first place?
Eddie: I was working for another storage property that got bought out by Lockaway originally, so that’s how I came aboard the team. That was back in 2012 and I’ve been here since.
Peter: Wow, you started with another self storage company? You must have a lot of experiences. Do you have any stories or moments that stand out from the last five years?
Eddie: I noted something. It’s storage related. I was walking the property and I wasn’t really dealing with a customer, so one day I was managing the property out on De Zavala Road and I was at one of the office customer’s offices talking to them and he told me that the old San Antonio Spur Boris Diaw was going to be in town, because that was one of his students. He was leading a scuba diving company. While I was in there, I was chit chatting real quick and Boris Diaw walks in and I said, “Hey, Boris Diaw!” and he said, “Hello.” It was just after they had returned from a rodeo road trip. Out here in San Antonio, the rodeo road trip is when the Spurs go on a road trip while the rodeo is in San Antonio. When he was here, I was saying how he and Patty Mills were doing awesome on the rodeo road trip. We talked for like 15 minutes about basketball and it was just cool. You know, I’m on the property at work talking basketball with a Spur. It was a pretty cool day.
Peter: That is really cool.
Eddie: Yeah, that is one of my most positive stories.
Peter: I’m a huge basketball fan, so that sounds pretty incredible to me. Getting to see Boris Diaw while you’re on the clock? That’s so cool.
Eddie: Yeah, yeah, it was pretty interesting. He was telling us about the schedule and the road trip. It was awesome. It was the year right before they won the championship back in 2013. It was the year that we lost to Miami.
Peter: Oh, I remember that series.
Peter: Heartbreaker, heartbreaker. I’d say that’s a pretty darn good self storage story right there. So, you’ve worked in storage for a long time and self storage is pretty unique in that it’s pretty personal. You’re basically guarding people’s stuff, basically, when you get down to it. Have you learned anything from working in self storage specifically that you wouldn’t have learned at another job?
Eddie: Oh, absolutely. Dealing with customers in this job, I’ve developed relationships with customers on a monthly, weekly, and daily basis. There were a few locations that I worked with and I developed some long standing friendships. You know, working somewhere for so long, you develop personal relationships. I have people who regularly ask about my daughter and I ask them about how their kids are doing. It’s a really unique business where we’re developing a personal relationship with our customers while being expected to keep their things safe and I run a pretty tight ship here and I’m proud to say that. It’s a unique business to work for and you kind of have to jump in head first when you’re new to get into it, feel your way around it. You know? Late fees.Taking minimum payments from people. Things like that can be a problem for someone new, but once you get that stuff down, you’re pretty much accustomed to how things work.
Peter: In your experience, did Lockaway do a good job setting you up to succeed in those ways. Either teaching you about stuff or providing you with the support that you needed?
Eddie: Absolutely, absolutely. When I was initially hired, It was kind of unique. I wasn’t hired straight through Lockaway, so I didn’t go through Lockaway training at the beginning. I was already trained by the prior storage company, but learning Lockaway’s ways, I got accustomed to it. Culture wise, I can say i really love the culture of this company, our generosity. I just wanted to bring up, because I have here noted, after Hurricane Harvey struck, I had a friend send me a screenshot of local San Antonio businesses offering free services to victims of the hurricane and on that were Santikos Theater, San Antonio Zoo, San Antonio Museum, and the only storage facility here in the area to offer anything was Lockaway Storage. So, he sends me this screenshot, it was probably just a little bit before Tristina sent out the email talking about the special we’re offering to Harvey victims, so I initially found out about this from my friend and it just made me free very proud that I work for a company that’s willing to extend a helping hand to people who are experiencing a dire crisis around this area. It just made me very proud to be a part of it.
Peter: Dang, I did not know that. Wow, wow, that’s pretty big.
Eddie: Yeah, in the text he sends me, he sends me this screenshot and starts joking around asking for free storage. I’m joking with him back and I’m like, “Well, I don’t think you qualify for it.” Haha. When I initially found out about it, I was wowed right there, because that’s how I found out about it.
Peter: I love that the leadership at Lockaway is proactive about things like that .You know, being a pillar of the community and that sort of thing?
Peter: Cool, well, that’s enough storage. I want to know about Eddie the man. You’re not always on the clock. Do you have any hobbies that you want people to know about?
Eddie: Yeah, I have a few notes and stuff. I’m kind of like a big kid at heart. I like video games. I like sports video games. My brother just got in town from the Army and he’s going to get shipped back out, but while he’s here, we’re just going to be playing NBA2K and Madden.
Eddie: So we’re pretty much like big kids. I love sports. I like horror movies. I love old school kung-fu movies.I’m a big stand-up comedy fan. I love Louie C.K., George Carlin, Dave Chappelle.
Peter: Classic. Those are artists that I enjoy as well for sure. Did I hear you say earlier that you have a daughter, that you’re a family man?
Eddie: I am a family man, so I am the father of a 3-year-old girl. We love doing outdoor stuff. She loves the outdoors. We’re always taking trail walks, always trying to go out to the river when the weather is nice. It’s nice to take a walk in the river. She’s a very outdoorsey kid.
Peter: I’m sure that having a 3-year-old daughter is a handful. I can only imagine.
Eddie: Oh, yeah! Absolutely. She keeps me very busy. I don’t have too much free time, so all of those video games and movies are kept to a minimum.
Peter: Gotcha, gotcha. Either way, congrats on raising a daughter that’s the most important job.
Eddie: Hey, thanks, man.
Peter: What are some of your favorite things to do in San Antonio?
Eddie: The obvious ones. I love going to Spurs games during basketball season, when things are going on around here like The Fiesta and other things like that. Around broadway street they always have a lot of things to do. It’s an older street. THe museum is located there and, of course, older restaurants.
Peter: Speaking of restaurants, what are some of your favorites in the area?
Eddie: Every Christmas, my family and I, my mom likes this place on Broadway, it’s an old Chinese restaurant called Hung Fong. I guess I would consider that my favorite, just because of the scenery and what it means personally to us to go in there on Christmas.
Peter: That’s just as good a reason as any. I think that was everything I had on my list. At the end of these, I like to go back and ask if there is anyone at Lockaway Storage that you think deserves a shout out. Is there anyone who’s helped you out during the last 5 years?
Eddie: Yeah, sure. I’ll shout out the obvious: Don and Tristina for keeping me as a manager and believing in me as a manager for the past five years. I’ll give a shout out to Thomas for being a personable and accommodating manager to work for. Shout out to every manager here in San Antonio who has offered a helping hand to anyone else.
Over the weekend, we celebrated Easter here at Lockaway Storage on O’Connor Road with some Easter egg candy, chocolate bunnies, and referral cards!
On Friday and Saturday, March 30th and 31st, Professional Storage Manager Eddie Carrasco helped inform new and experienced customers about moving companies and movers in the area, and encouraged all who came to the office to enjoy the tasty treats.
“When they came in their eyes lit up like ‘Ooo Candy!’,” he said.
While Eddie noted the usual influx of folks making payments, he also mentioned that a few youngsters came through their doors. Not only did they receive candy and chocolate, but fidget spinners too!
Easter is not the only time that Eddie gives out small toys to kids who come with their parents to his location. Eddie says that he hands out little presents on most other days, because one of his tenant (who is a toy vendor in San Antonio) often gives away extra toys.
“If they have things that are in pretty good shape, I’ll take them and give them to kids while they’re here waiting for their parents to fill out a lease and they’re all restless and stuff,” Eddie said.
Eddie pointed out that the parents were grateful for the distraction. We know it’s small gestures like this and celebrating holidays like Easter that help make our self storage community be that much closer.
Keep your eyes out for Lockaway Storage on O’Connor Road’s next holiday celebration, so you can grab a tasty treat, a referral card, and a small toy!
“5 stars from me don't come easy....this is a good, clean facility...The gentleman in the office is always friendly and helpful...the prices are fair and reasonable...and the online billing was easy to navigate....lockaway all the way!!.”
“Great Service! Brittany was very friendly and professional. great laughs while moving in..”
“Big Henry is the best storage unit manager I have ever seen! He and his team are à wonderfull help if you need some space and even for a RV. We made a research and they are not only the cheaper but also human and friendly. So don't hesitate! Take a Space at lockaway storage!.”
“This place has great rates and WONDERFUL customer service. The manager Eddie Carrasco is an amazing guy and truly cares about the well being of his customers as well as your items in storage. His employees are amazing as well. Everyone has a great attitude. They're great at what they do. Property is SECURE and CLEAN. If possible, do business with these guys!.”
“Fantastic facility with superior customer service and great rates! I had to rent a storage unit in a rush when the PODS I ordered did not fit all of my household items (I sold my house and had to be out in 3 days). Eddie was a pleasure to do business with and made the rental very easy. The facility is always clean and easy to access at all times of day/night. I rented here for 7 months total and Eddie was a breeze to work with once again on my move out. He is always willing to work with you on dates and special requests. Do yourself a favor and rent a unit here if you are looking in the area! P.S I am a female and I always felt safe here when I had to access the facilities alone whether it was day time or night time. If I ever need a storage unit in the future, this will be my go to place to do business..”
“This is the 1st time i had ever used a storage facility. I must say it was a pleasant, very easy experience obtaining a storage unit. The customer service was very good and welcoming. Because i was unsure of the size i needed, Eddie gave me recommendations and suggestions with sizes with an option to move to a larger or smaller unit depending how things went as i brought my belongings in. Lucky, the size that was recommended fit perfectly. During several of my trips throughout my rental time, I saw one of the employees (don't remember his name) driving around emptying the trashcans that customers frequently overload. He had a smile on his face and greeted me and asked if everything was o.k. with my unit. This place was very well kept and i felt confident that my belongings would be safe with the security features and processes needed to get into the facility. Informing Eddie that i needed to close my account this month (April) was just as pleasant as when i initially obtained a unit. The customer service alone, is the #1 reason for me to go back to this location if i ever need it again! The storage unit location, cleanliness and security are the other reasons. Eddie, keep up the great service! Great customer service can make or break a business and you and your staff are definitely "making" it for this place!.”
“Professional staff. Clean facility. Both climate-controlled and regular units available. Feel comfortable with manager, Eddie C. He's always professional....”
“This place has great rates and WONDERFUL customer service. The manager Eddie Carrasco is an amazing guy and truly cares about the well being of his....”
“Great storage facility!! They also have a very convenient and FREE moving truck to use..”
Unit sizes advertised for rent are approximate only and units at the self-storage facility may differ slightly in shape and/or size. Customers should inspect the actual unit to be rented before signing a rental agreement and should base the decision to rent on the inspection of the unit and not on the advertised unit size. Rental amounts for a particular unit are not based on square footage measurements.