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StorageMart

9821 Douglas Ave, Urbandale, IA 50322

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.1
Write a Review

Mere Majors

4 years ago
rating 5.0
Great secure place and awesome customer service. Kortni was fantastic and very helpful. Everything my family needed to transition our move. Highly recommend this location and company!

Faith Shively

4 years ago
rating 5.0
I HIGHLY recommend Storage Mart, especially this particular location. The staff member Kortni who helped me was super friendly and very helpful. My unit was clean and spacious enough for all my storage needs and priced fair compared to other storage companies in the area. Kortni was extra helpful in helping me find the perfect sized storage unit for my needs. I felt safe at the facility even after hours. Great Storage Mart location!! I will definitely rent from them again in the future!

Scott Spehar

3 years ago
rating 5.0
Loved this location and the staff was incredibly friendly and helpful. Ashley in particular was very helpful and she followed up within one day of me cleaning out my storage unit to make sure everything was ok. They obviously watch the facility closely and check up quickly if anything appears out of the ordinary. Highly recommend this location!

Edward Ngugi

3 years ago
rating 5.0
Ashley was wonderful. She helped me save alot of money by informing me of the one month free deal they had. She also helped me choose the right storage with easy access. Professional, friendly, and helpful. Great experience.

My Karma

3 years ago
rating 5.0
The costumer service was outstanding. All questions were answered. They also went out of their they to help out.

William Deskin

4 years ago
rating 5.0
We needed to move to a larger storage unit. The people working for StorageMart especially Courtney were more than helpful in taking care of this situation for us. She kept in contact with us throughout the move to see if there was anything else they could do to help. I would highly recommend StorageMart to help with your storage needs.

Raven Skinner

4 years ago
rating 5.0
Deborah was amazing! She was able to suggest several units that would suit my needs, and last minute. The units were clean, well lit, and it felt like a safe place to store my belongings. Thank you Deborah and storage mart!

Dragonhunter 12246

1 year ago
rating 5.0
Facility was extremely clean. Tara, was friendly and very accommodating. Flexible and explained the contract with me. Would recommend this storagemart to anyone.

Stella Kiri

1 year ago
rating 5.0
Tara was very helpful and I would recommend anyone looking to get a storage to come to this location..great job..keep it up Tara

Rebecca Basye

1 year ago
rating 5.0
Amazing service cheapest in area super affordable very friendly. Great experience.

David Stone

1 year ago
rating 5.0
Best place I've ever had to work with employees are excellent managers the greatest manager I've ever met met all my problems and needs and solve everything wooden train anywhere else

Ben Ferguson

1 year ago
rating 5.0
They are amazing here. Always willing to help out and make sure the customers are happy .

esau guevara

1 year ago
rating 5.0
I rented a truck from uhaul and when I went to pickup, they didnt have the size I needed for the time that I selected online. Upon checking-in to Storage-Mart they told me THEY HAVE TRUCKS available, it was cheaper, cleaner and newer than the uhaul truck. The customer service was better and I didnt have to wait in line for 40 mins or get transferred to some call center when I call in. It was a convienent one-stop for storage, truck rental and moving supplies.

Betty Hillson

1 year ago
rating 5.0
I went in a couple days ago and inquired about rentals. Tara was very accommodating and friendly. She explained everything in a way that I could understand. I also noticed that you have a truck for customer use. Tara also explained all the details. I will be having a need for storage in the future and will definitely keep this under strong consideration.

Ashley

1 year ago
rating 5.0
Amazing customer service!!! Went above and beyond my expectations!!! Highly recommend to anyone needing to store.

Len D.

1 year ago
rating 5.0
Just talked to Kyla in the call center to verify that auto-pay was set up on my rental unit. This was the best and most helpful call center conversation that I've ever encountered in my life. Kyla was polite, friendly, extremely helpful and efficient!!!! And she spoke perfect ENGLISH. Imagine that! Because of Kyla I will continue to do business with this company. Kyla, YOU ROCK!

Mark Retter

1 year ago
rating 5.0
They have made my moving so simple this is a very secure and clean environment and I am grateful

Jessie Kuhl

1 year ago
rating 5.0
Appreciated StorageMart experience in Urbandale. Moved from a 1,900 square feet 4-bedroom home where I lived for 25-years to 630 square feet! Pretty traumatic and the StorageMart staff was great to work with -- had to store a lot of things for about 10 months.

Ralph Schlaefle

1 year ago
rating 5.0
Office mgr explains everything clearly. Storage area very clean. Good choice.

Phil Smith

1 year ago
rating 5.0
Great help! Recommended the use of a app to pay my bill every month! You should look into it!

David Starlin

1 year ago
rating 5.0
Friendly and efficient staff. Extremely clean storage facility!

Mackenzie White

7 months ago
rating 5.0
Quick and easy experience!

Len D.

6 months ago
rating 5.0
Just talked to Kyla in the call center to verify that auto-pay was set up on my rental unit. This was the best and most helpful call center conversation that I've ever encountered in my life. Kyla was polite, friendly, extremely helpful and efficient!!!! And she spoke perfect ENGLISH. Imagine that! Because of Kyla I will continue to do business with this company. Kyla, YOU ROCK!

Gary Steinke

5 months ago
rating 5.0
My experience with Storage Mart in URBANDALE has been very good. The staff is very friendly, happy, and really try to help you get the unit you need at the best price. I highly recommend this place if you need to store items short term or long term. I wouldnt go anywhere else.

DeeDee Schumacher

4 years ago
rating 4.0
Since this storage facility has changed to Storage Mart things seem to be running much smoother. I haven't experienced the same billing problems that I have in the past. I would recommend this storage facility.

Krisa Lewis

1 year ago
rating 4.0
I felt caught off guard with the additional fee of insurance and the lady helping definitely didnt want to be there. But the unit was clean and easy to get to.

Mathew Cunningham

6 months ago
rating 4.0
Very easy to work with and securing a storage unit online is quick and easy . The staff was easy to work with and very friendly. They made it a very seamless process. Great job out of them. Thanks.

David Wyner

1 month ago
rating 4.0
The location is clean and well maintained. The only issue I had was the key pad leaving the location took about 5 tries each time before the gate would open. I just found it to be a hassle when you want to leave to reenter the code several times to get it to work.

Colleen Simpson

2 months ago
rating 3.0
Storage Mart is competitive and helpful until you stay for a longer time and the rent keeps escalating until they are so expensive you are forced to move and find another place.

Scott Fisher

2 years ago
rating 2.0
Nice facilities but rude staff. I felt very unwelcome when I stopped in.

Angela voyna

1 year ago
rating 2.0
Locked me out one day after my first month rent was due. I arrived locked out on 7/2 when rent had been due 7/1 and I simply forgot.

Dwight Thomas

3 years ago
rating 1.0
horrible

VL Van Horne

2 months ago
rating 1.0
I've used this place several times because of its location; however the service is subpar. It's hard to find anyone around and when I've called the phone number I get routed to an offsite answering system to leave a message. This has happened during business hours and after hours and weekends. I needed to get in on a Sunday morning and even though my rent was paid up, I could not open the gate with my unit number and passcode. I had someone to help me get things out of my unit and had to cancel. I was able to get in the day before. Of course they're closed and my phone calls go nowhere, as usual. If you don't have a job and other responsibilities with limitless time on your hands to wait for someone to assist you, then this is the place for you.

Kimberly Alvarez

2 months ago
rating 1.0
Worst experience ever, I rented a storage unit to leave my clothes, shoes, and other personal items while I left for a period of 2 month. When I returned to take my items back with me half of my belongings where covered in MOLD ! I filed a claim since I had the insurance and after waiting 2 months they called and said they were simply sorry but couldnt cover the cost of all the items I lost (My baby crib, play pen, high chair, shoes, clothes, and many other items) because there insurance doesnt cover mold. A sorry wasnt going to help me pay all of my kids clothes, shoes, and toys. Never renting again from here and I suggest others do the same.
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rating 2.5
3 Reviews
Write a Review

Jeremy F.

2 years ago
rating 5.0
A while back I had a chaotic move. My house closing got pushed back multiple times, and I was unable to extend my my lease at my apt, I ended up finding a...

Michelle B.

4 months ago
rating 1.0
So if I could give this place a 0 I would be more than happy to do so. I have had problems with them since I started renting with them about drainage from...

Jenny W.

3 years ago
rating 1.0
Shop around. The representative that helped me rent a unit stated Storage Mart has insurance on each unit, which sounded great - until I received my first...
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  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay