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StorageMart

5267 Merle Hay Rd, Johnston, IA 50131

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.4
Write a Review

Sarah Jane

2 years ago
rating 5.0
Convenient location & hours. Sign-up process was easy; the local manager and call center representative were both friendly and helpful. The property is well-kept and clean.

Travis Moore

2 years ago
rating 5.0
Great service. Clean units.

dan thilges

3 years ago
rating 5.0
Nicole was very helpful getting everything setup for storing my boat. Thks

Michael-Julian Piper

4 years ago
rating 5.0
From the moment I walked into the office of the Johnston-Merle Hay StorageMart, I knew I was in good hands. Nicole is an excellent manager, and helped me get exactly the right storage for my needs. She helped me set up automatic payments, so I don't have to worry about that. Every time I access my storage unit, the building is clean, as are the property grounds. I know there are StorageMarts all over town, but if you live in the Johnston area (and even if you don't!), I highly recommend this store!

Thomas Leonard

2 years ago
rating 5.0
What a treat the whole experience was! The facility was top notch, clean as a whistle with security second to none. The staff was knowledgeable, efficient and very pleasant. I would recommend Storage Mart to anyone.

sierra garcia

3 years ago
rating 5.0
Super nice staff and clean convinient location. 24hr access and great security is a plus. I love the special rate I got and the military discount is super appreciated. I was even offered cold water while I moved in! Definitely highly recommended

JeVorah Siggers

3 years ago
rating 5.0
Great Manager. Easy access to my unit. My 2nd time renting from them. I Love this place!!

Pat Kozitza

3 years ago
rating 5.0
Enjoyed the experience of arranging for storage at the Johnston Storage Mart. Nicole was excellent to work with; professional, informative and friendly. Her efficiency and courtesy made the 'sign up' process easy and enjoyable. Thanks to Nicole and Storage Mart.

Jonathan Edgeton

2 years ago
rating 5.0
Fantastic and timely service. Convenient location and very affordable.

Beverly Rebmann

4 years ago
rating 5.0
Convenient. Easy to access storage unit. Helpful friendly staff. They have some packing material on site to purchase.

Marsha Sassatelli

4 years ago
rating 5.0
Very easy to rent a unit, reasonable prices, courteous and helpful staff.

Bruce Flickinger

4 years ago
rating 5.0
I had my trailer stored there for the last six months, decided to sell it for lack of use. Nicole hooked me up with a storage unit to put the few things I still needed to store with no hassles, real quick. I was done in minutes and on my way. StorageMart For The Win.

Dallas Hockman

4 years ago
rating 5.0
Very impressed with the GM Nicole Allen. In and out in no time, very accommodating and reasonably priced.

Elizabeth Ronquillo

4 years ago
rating 5.0
Staff goes out of their way to help you, which is the kind of customer service you don't find often. The units are very clean and don't have bad odors, which was important to me. I've recently moved to West Des Moines but I'm keeping my things at StorageMart in Johnston. They're great!

Arien Mcclure

3 years ago
rating 5.0
Very cooperative and helpful staff. Easy to access location. Secure and safe.

Adam Majerus

3 years ago
rating 5.0
Nicole is absolutely fabulous she was awesome in her customer service and she got me exactly what I wanted. I could not believe how clean and tight your facility was it was very upset and I actually have more than one storage unit due to the fact Nicole was so nice. My mother referred me because of Nicole you guys have one hell of a general manager here good job..

RayJean Corey

2 years ago
rating 5.0
This my first experience with a storage unit. Being new to this area I'm so glad this is the place I was directed to StorageMart on Merle Hay Rd .The manager N.A. made me feel like family, very easy to talk to. I wouldn't trade this place or my experience here with anything. Much Love and respect for the staff .

Ri Zuerner

2 years ago
rating 5.0
We needed several storage units to accommodate our household items during a recent move. Based on the reviews and location, we selected the Johnston Storage Mart. We were not disappointed. The units are clean and well maintained and the staff were all wonderful to work with. We were very satisfied with our experience with this company and the staff at this location.

Ethan Anderson

2 years ago
rating 5.0
I have 2 units here. When I rented the second unit there were a few clerical changes i needed to make and the company was using a new computer system and there were some computer issues, but Carmen went above and beyond to ensure that StorageMart met all of my expectations. I would recommend this facility to anyone. Thank you Carmen.

Ben Schuh

2 years ago
rating 5.0
EXCELLENT on EVERY LEVEL - I have now rented 3 units/spaces for personal and business use and the staff/facility reassert that consumer satisfaction is not only important, but a priority. Prior to working with StorageMart this year I had been a skeptic about storage facilities, but that has been wiped clear.

T Steinberg

2 years ago
rating 5.0
This facility is very clean and very well managed. The manager Carmen was great to work with and was very meticulous about keeping the facility secure. I had 3 climate controlled units and they worked very well for my moving transition. It has great access right off of interstate 80 and Merle Hay road. in fact, right by a Quick Trip. I highly recommend.

Daisha McAvaddy

2 years ago
rating 5.0
The manager here was very helpful! And very clean place

Lori Lipscomb

2 years ago
rating 5.0
Awesome experience! So quick and easy to get a unit rented. Prices are great, facility well maintained, access is super easy. Highly recommend!

Lauren Springer

1 year ago
rating 5.0
Great customer service! Carmen has helped us on several occasions is always courteous, responds in a timely manner and provides us with the information we request or need. Definitely recommend storing your items at this facility.

Gina Kress

1 year ago
rating 5.0
The mgr Carmen, at the Johnston location was great! She stayed past closing to get me into a unit when I couldn't get help in Grimes or Urbandale, after already renting a space in Grimes. Too bad Storage Mart didn't have more employees like her.

J M

1 year ago
rating 5.0
clean facility and the manager (Krystal) and assistant (Arianna) where very helpful!! prices where reasonable and very convenient location

E F

1 year ago
rating 5.0
Excellent customer service and location. I was moving from another city and met my movers at the storage unit. Mary opened up my unit for the movers so they could get started while she checked me in and explained everything to me. She was very efficient and made the move in stress free for me and the movers. I really appreciate the friendliness and professionalism. Looks very tidy and well kept. Prices were reasonable too. I'm very happy I found this place.

Christee Lee

1 year ago
rating 5.0
Grrat customer service! They care that you get what works best for you.

Gina Loney

5 months ago
rating 5.0
I used Storage Mart during my transition in moving. The customer service is beyond the best I have received when renting storage units. The units are clean and easy access in and out. I highly recommend this company. And will use again in my future.

Yang Di

6 months ago
rating 5.0
The person working here Mary is very nice, she help me everything, very friendly!

Randall Molnari

6 months ago
rating 5.0
Very clean facility and a great manager to help with the transaction!

Keqin Ren

5 months ago
rating 5.0
Mary gave me very good explanation and showed me very detail about the units. Good location and very convenient.

DON COTRAN

4 months ago
rating 5.0
I've used this storage for over 15 years and renting multiple units. Great place to store your stuff. Clean, accessible even for large moving trucks. The manager, Mary, is Awesome! She is always helpful and very nice.

Jessica Jones

2 months ago
rating 5.0
Delores was amazing. Rate shopping sucks and there are a lot of less than competent competitors, but their sales person Delores was very upfront about all the costs and charges and proved to be extremely competent on the companies policies and procedures. Very pleased

Erin Kennedy

2 years ago
rating 4.0
Very helpful in suggestions and prices! Waited for us even though it was supposed to be lunch time. Very friendly and clean units.

Amber Leonardi

2 years ago
rating 4.0
I was able to reserve and move stuff into my unit on very short notice. Kim was very professional and lovely to talk to. Thank you!!!

Jeni Mathers

2 years ago
rating 3.0
We rented our unit on line. I received a message from the manager at the Johnston location asking me to call and finish the paperwork for an easier move in. I called 7 times during the work hours given by Nicole and never once connected with her. We both left messages for each other. The morning we were to move in I received a message from Nicole asking our move in time. I was unable to get to speak with her on the phone. When we went to the office to move in it was closed. It was 2:30 in the afternoon. I understand that emergencies happen but a phone call would have been appreciated. We had a truck full of stuff to move and help but were unable to get in the unit. They did later send over an employee from a different location who called and helped us finish up our paperwork so we could move our stuff in. When I signed up on line there was no mention of mandatory liability insurance.If I had been given that information I would of had my personal insurance info ready. We have since been able to take care of it. I also opted to have my monthly payment made automatically by checking the box when I signed up for my unit. When I go to the sit I found out I was not set up for auto payment. Not sure what's up with the online site but it needs some work!! The unit was clean and I felt safe at the site and the price was very competitive with others in the area. We are hoping for a better experience going forward.

Ethan Anderson

1 year ago
rating 3.0
I have 2 units here. When I rented the second unit there were a few clerical changes i needed to make and the company was using a new computer system and there were some computer issues, but Carmen went above and beyond to ensure that StorageMart met all of my expectations. I would recommend this facility to anyone. Thank you Carmen.

Dexter Jacobs

1 year ago
rating 3.0
Make sure you get a unit that's close to the entrance and not down the hill. Water got into our unit and damaged several items after a heavy rainfall. And the gravel down there is super muddy and stuck to our shoes making our car pretty messy. Otherwise it's everything is expect from a storage place.

Amanda Penning

2 years ago
rating 2.0
My husband and I bought a lock for our storage unit and the key broke off inside the lock the first time we tried to use it so we brought it to the office to exchange it. The manager, Nicole, refused to exchange it and told us to call the manufacturer of the lock. She didn't give us the number to the company so I had to look it up. Once on the phone with the manufacturer, they said she was incorrect in not giving a replacement lock so I put the manufacturer on the speaker to talk to Nicole. He told her to go ahead and give us a new lock and he would replace the lock to Storage Mart on their next shipment. She STILL refused and said she would have to ask the general manager. We asked for the GM's phone number and she wouldn't give it out. She wanted us to buy a new lock since we couldn't leave our unit unlocked. My husband asked if we could return the lock when the replacement came from the manufacturer and she said no. Nicole has zero customer service skills and is not friendly in the slightest definition. Never a smile or desire to help solve a problem, I can't believe she is employed as at a front desk of any business. We finally called Storage Mart's corporate office who sent a message to the GM who approved giving us a new lock. All this over a $12.75 lock. She could've replaced it easily and saved the company a bad review.

Jared Giese

6 months ago
rating 2.0
Good initial price, I haven't even been a client for 6 months and the rate already went up.

E A

2 weeks ago
rating 2.0
I was not informed of the limited access hours of this facility at time of purchase, which makes it difficult for me...but I can't move everything again! Manager said she would change this access if I need and she hasnt. The manager was very welcoming in the beginning a year ago, and has been patient with me and late payments due to hospitalization/illness. But, I've paid the late fees, and they are excessive. The rates are high for non climate controlled unit. No trash cans or dumpsters to dispose of anything. Why? I pay more than enough to store mine and my family's belongings to be accommodated properly. I hope these things change or I have no choice but to relocate or downsize. The best thing about Johnston storage mart is the manager. She is very kind.

Adam King

2 years ago
rating 1.0
DO NOT RENT FROM STORAGE MART! I moved my business to this location to park 6 of my fleet and rented a unit in Fall of 2015. I noticed two huge sections of fence that were broke down and two pole security lights not functioning close to were my fleet was parked. I was told at the time of move in that there was already work orders in to have it all fixed and it wasn't fixed until Sunday March 13th. These repairs only happened this date because 4 of my fleet and 2 personal vehicles were broken in to and striped of all their stereo equipment and the personal vehicles were ransacked after their window was smashed in Fri March 11th. The thieves came back Saturday night also and attempted to retrieve a couple pieces of equipment left behind in one vehicle. The Johnston police concluded the point of entry from the downed fence after they received info from storage mart on records of gate entry these evenings. Exact words from the Storage Mart claim rep Rebecca is that "their sight is not secure" so if you're looking for a secure storage facility DO NOT RENT FROM STORAGE MART.

Jami Bassman

3 years ago
rating 1.0
This organization has the business practices and ethics of carp. Open your wallet and pull down your pants. StorageMart is about to make you wish you just lit your things on fire instead of storing them.

Alem Jeteric

2 years ago
rating 1.0
Nicole has horrible customer service. She is away from the office way too long and I tried to nake a payment 4 times and she was never in the office. I was late wnd got charged a late fee. It wasn't my fault. The staff doesn't take into account that it's not always the customer's fault. Someone needs to talk to her and teach her how to do the job. Also, my girlfriend had a unit on Douglas Avenue and complained about spiders being in the unit and she was told that they have nothing to do with that. She would have to take care of it. She decided to switch storage units with a different company. Another issue that needs to be mentioned is the difficulty of reaching someone over the phone. Whenever I call I cannot get someone on the line. It's always saying to leave a message. I was told I can make a payment over the phone but to me that seems to be a lie. Please fix this issue.

Heidi Bracy

1 year ago
rating 1.0
I second the suggestion of getting one on the top of the hill if you choose to get one here. Most everything left in our unit was destroyed from water. Including things that you can't put money on.

Jennifer Morrison

6 months ago
rating 1.0
Communication between the front office and customers was non-existent. One of the easiest exits for large vehicles and trailers was almost always blocked by an 18-wheeler using the driveway as a storage unit. The parking lot used for trailers, buses, boats, etc. floods several times a year from the Beaver Creek and the front office does not notify customers of the threat of water.

Ruby Aadland

4 months ago
rating 1.0
Had our things at storage mart for only a few weeks while we were in the process of moving. In that time it had rained and rain got inside and soaked our boxes and furniture. Furniture grew excessive mold. When asked for a refund we were told if we didnt move the moldy furniture we would be charged extra and it doesnt sound like we shall be receiving any compensation for our furniture we had to throw out anytime soon.

Ruby Aadland

4 months ago
rating 1.0
Had our things at storage mart for only a few weeks while we were in the process of moving. In that time it had rained and rain got inside and soaked our boxes and furniture. Furniture grew excessive mold. When asked for a refund we were told if we didnt move the moldy furniture we would be charged extra and it doesnt sound like we shall be receiving any compensation for our furniture we had to throw out anytime soon.
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rating 5.0
1 Review
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Krystal M.

1 year ago
rating 5.0
Convenient clean great prices,
  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay