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A-1 Self Storage

5654 Copley Dr, San Diego, CA 92111

Office Hours
MON, TUE9am - 6pm WEDClosed THU, FRI9am - 6pm SAT9am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.6
Write a Review

Diana Bell

3 weeks ago
rating 5.0
Tony was super helpful and friendly. He helped us to find carts, showed us our unit and helped us with our access code. Clean and safe facilities.

Liliane Salgado

1 month ago
rating 5.0
I was going home for the summer and couldnt bring all my apartment things with me so I put it all in a storage locker. A1 was very helpful in the move-in process and move out was a breeze. Every aspect of my rental was managed efficiently and I have no complaints. The service as well is definitely top notch and would recommend this to any students who might need to store their belongings. Overall a very positive experience!

Aubrey Crawford

2 months ago
rating 5.0
I am sad to say that I am leaving A1 Storage in Claremont. Their facility is VERY HARD to match! The customer service has been amazing! At times I had to communicate from Japan and it always was excellent! Because theyre so awesome it took me months to find a place closer to home in San Diego area. Still not as good as A1 Storage Copley but it will have to due. Thanks again for your amazing facility and great customer service!

IDGT IRAQ

3 months ago
rating 5.0
We were moving between houses and needed to keep our stuff for a few months while we finalize everything. This place was perfect. It was our first time getting a storage unit and it was such an easy and smooth experience. Tony was awesome he helped us out alot.

Evelyn Pagán-Kuria

3 months ago
rating 5.0
I have been with A1 Self Storage for more years than I want to admit.. but this my first review... and only because, after all this time I needed to make some changes... Tony, the manager, was amazing very helpful and made the process nearly painless.... moving to another unit is never pain less... but it got done with no problems, Tony was available onsite and by email.... great experience!

Evelyn Pagán-Kuria

3 months ago
rating 5.0
I have been with A1 Self Storage for more years than I want to admit.. but this my first review... and only because, after all this time I needed to make some changes... Tony, the manager, was amazing very helpful and made the process nearly painless.... moving to another unit is never pain less... but it got done with no problems, Tony was available onsite and by email.... great experience!

Amy Van S

4 months ago
rating 5.0
I used this storage unit for almost two years. The facility is very clean and quiet. I rarely saw other people there and I was there monthly. I felt safe going to my storage unit at all hours. The area where this storage is located is in a quiet business area. It is centrally located. I had a larger unit and paid a decent rate. The customer service in the office is excellent. I moved out of state so I closed my account. It was easy to make payments and shut my account down. If I move back to SD I will be using this storage facility again.

Amy Van S

4 months ago
rating 5.0
I used this storage unit for almost two years. The facility is very clean and quiet. I rarely saw other people there and I was there monthly. I felt safe going to my storage unit at all hours. The area where this storage is located is in a quiet business area. It is centrally located. I had a larger unit and paid a decent rate. The customer service in the office is excellent. I moved out of state so I closed my account. It was easy to make payments and shut my account down. If I move back to SD I will be using this storage facility again.

Lauren Verc

5 months ago
rating 4.0
Great experience great customer service here as well. Elevator to the high floors and is quite large. Free carts to use and open great hours from six am to ten pm. Never had an issue with anyone stealing from us here. Good secure location for your extra items. Definitely recommend checking them out. Air conditioning in the upper areas. Lots of walking space for easy access.

ANDREW MYERS

7 months ago
rating 5.0
Every unit is easy to get to with large elevators.

Jared Molitoris

7 months ago
rating 4.0
Clean and nice with a helpful staff!

Douglas Paulin

10 months ago
rating 5.0
I never thought I would feel compelled to offer context to a storage facility but here we are! While living overseas I chose A-1 for my storage needs and thank goodness that I did. The customer service was beyond amazing! While several people there were great, Kayla in particular is a goddess. Very proactive and communicative she was great to work with during setup, visits and finally for my move out. Additionally the location is very convenient being right off the 52 and the 15 and the premises itself is easy to navigate. I strongly recommend you consider this location above others!

Joel Ramsower

10 months ago
rating 5.0
I've had storage units here for 15 years and the staff, grounds and location are all aces.

Angie Kitchen

1 year ago
rating 5.0
Kayla is the BOMB!!!! She went that extra mile with everything she did to make my stay enjoyable. Always genuinely friendly. The place was always spotless and had an awesome citrus smell in the halls.

Victoria Santos Sr

1 year ago
rating 3.0
Getting better staying cleaner these days good work thanks

S John

1 year ago
rating 5.0
Not much to say. Everything was great! The place was clean and well kept and appeared to be secure. Staff was knowledgeable and friendly. There were no surprises. No complaints!

Walker Goodchild

1 year ago
rating 1.0
My rent just increased by 8.65% in one year. My rate increased by approximately 8-9% the previous year as well. This equates to over a 16% increase in two years. Their letter states (my comments are in parenthesis): 1. 'We value your business...' (they clearly value my business by capitalizing the fact that if you have your stuff in storage you may be held captive). 2. 'We must periodically adjust rates to offset the increasing costs for maintenance, taxes, insurance and utilities.' (How do maintenance, taxes, insurance and utilities increase by 8.65% in one year?)

Nick Petviashvili

1 year ago
rating 5.0
Kayla offered helpful advice and even stayed after hours trying to help when we needed another car to transport a bulky item. Friendly and easy to deal with!

Rhonda Roberts

1 year ago
rating 5.0
Friendly staff, great place to store your stuff!

Vincent Balla

1 year ago
rating 5.0
Didnt have any problems what so ever. Staff and facilities were great.

jomickle

1 year ago
rating 5.0
Clean and safe storage facility. Great customer service.

Theresa Moujaes

2 years ago
rating 5.0
The experience we have had with A-1 Self Storage from beginning to end was great. Viewing the available units were easy. The Facilities are clean, our unit was clean and I always felt safe when going there even if there was no one around. The next time we need a unit we will not hesitate to use this location again. Thank you for everything Kalya! : )

Eli Kaufmann

2 years ago
rating 4.0
I found Kayla to be an efficient, knowledgeable manager and the premises to be well maintained. I wish the key pads would be accessible from the car.

Victoria Santos Sr

2 years ago
rating 1.0
Something is always dirty and broken something or other. Out of town,seat covers and towels. They allowed trash strewn all in a trail for like a week let a uhaul stay all night in the yard and gave me a hard time for parking too long because I miss placed my key & waited on my SO to show up with the spare, he's a mover & was on a job.

Denise Davidson

2 years ago
rating 5.0
Being an older person experiencing a storage unit rental for the first time, I was delighted to have Christian at A-1 help me through the process. He explained the documents, took my money cheerfully, ;-) escorted me to the unit, held the cart as I offloaded, and walked me through the locking process. He was a HUGE help, and I am grateful! Well done, Christian! Well done, A-1 Storage!

Francis Dailig

2 years ago
rating 5.0
Excellent customer service. I've never had any problems with the front office. If I need to rent a storage unit again, I'll come here first.

david friend

2 years ago
rating 5.0
Nice clean reasonable prices thank you very much for allowing me your services. David

Anmol Randhawa

2 years ago
rating 1.0
Horrible. I was given an incorrect gate code but I had to move my stuff since I had a flight at 7 AM the next morning. I called the emergency number and they said they would get back to me. I was able to get in when someone else did but I was locked inside for 2 hours with no help from these people. This was one of the worst customer service experiences I have ever had, I will never return to this storage facility again. Don't go here after the office is closed unless you want to spend your night locked inside the facility. Their response to all my calls is that the three people who are supposed to be on call are not responding so you'll have to leave your vehicle and go if it hits 10 which would be fine if I didn't have a rental. Luckily I found a girl who gave me her gate code so I could leave, no thanks to A1. Seriously you guys shouldn't even call yourself A1 because that is not what you are.

Google User

2 years ago
rating 1.0
They increased my rent from $95 to $104 after only four months. Avoid at all costs. This represents an increase in rent of 9.47% after only being a tenant for four months. Their letter states 'we must periodically adjust rates to offset the increasing costs for maintenance, taxes, insurance and utilities. As a result, your monthly rental rate beginning 7/26/2017 will be $104." I have talked with the employees at this location and they state that the owners of this facility own approximately 50 storage facilities across the country. An increase in operating costs of 9.74% in one year (it was really four months but let's be fair and say one year) is nearly impossible unless the property was sold and the property taxes increased because the property was reassessed. Maintenance, insurance and utilities expenses are highly predictable, especially if you own 50+ storage facilities. Secondly, I do not for one minute believe that a management team that owns 50 storage facilities does not possess the ability to predict costs to avoid an increase of rent in 9.74% in such a short time period. Such behavior to me can be nothing more than opportunistic. In other words, they ARE savvy enough to know that once you spend time moving your goods to a storage unit that you are a captive audience with a large sunk cost and you are unlikely to move. I despise such bait and switch tactics and this type of greedy behavior is repugnant. I understand business and I understand that businesses need to make a profit and I wholly appreciate their role in our economy. I do not, however, respect such opportunistic and greedy behavior when such a wealth family preys on honest, hard working people in our society. If you prefer being pilfered and financially raped by a rich family with a net worth that is likely far north of $100 Million, then go ahead and get a unit here. Otherwise, spend your hard earned money elsewhere. 6/24/2017 Update: Their response states "We, like most storage companies, move in customers at discounted rates. We therefore review those rates and sometimes make adjustments accordingly. Typically a rate increase is effective at 6 months, and you receive a 60 day notice beforehand." I was NEVER told this up-front. As my initial review states, their behavior is clearly opportunistic. Why not let people know up-front that the rate is a discounted rate? They didn't. Secondly, their letter clearly states: "Reluctantly, we must periodically adjust rates to offset the increasing costs for maintenance, taxes, insurance and utilities." NOWHERE in the letter does it state '"we moved you in the unit at a discounted rate and will now increase rates to..." So while their response seems appropriate and reasonable, they do one thing and say another. Again, if you want to be lied to and duped by an incredibly wealthy family, then be my guest and get a unit here. If you prefer not to be abused, violated and lied to then go elsewhere.

Paula Stinson

2 years ago
rating 5.0
This location is very nice, clean and easy to access.

Richard Staley

2 years ago
rating 5.0
good clean, well-run storage facility

Kira Hudson

2 years ago
rating 5.0
Kayla was amazingly helpful... She navigated the forms and options with me and me feel at ease with my decision. Thank you!

Dana Huth

2 years ago
rating 5.0
Kayla is AWESOME! Great customer service :)

Dustin Lametti

3 years ago
rating 5.0
These A-1 storage units are next to the highway!

Danielle Baker

3 years ago
rating 5.0
Great

Bret Daguio

3 years ago
rating 5.0
The storage unit was clean and able to hold my things for 2 months. Over all a good experience. If I require a storage facility in the future,I will use A1 storage . Cheers!

Chris Antes

3 years ago
rating 5.0
Great place and good people! I will definitely recommend this location to everyone!

Silva Tetroashvili

4 years ago
rating 5.0
The best experience I ever had with storage places. Kayla was friendly, helpful and showed outstanding level of costumer service! Everything happened super fast which was a relief considering I was moving out all day long and didn't want to spend too long booking a unit. Amazing!

Henri Bradley

4 years ago
rating 5.0
Had a space there for about 10 months. Great service. Facility is extremely clean. Online bill-pay made life easier as well.

JENNY SERRANO

4 years ago
rating 5.0
It was a no brainer to choose A-1 self storage in San Diego after our awesome experience with them in the Bay Area. The San Diego facility has a user friendly full service kiosk with operators on standby - made things easy when I had questions about the lock. The property is super clean and well kept. On several occasions (payment and insurance), I've had to contact the front desk at A-1and Kayla has been absolutely wonderful. She was very prompt and professional with time sensitive matters. I can't say enough about her customer service skills - super friendly, patient and so easy to work with. Thank you Kayla and A-1 self storage!!!

Steve B

4 years ago
rating 5.0
Kayla was great, very professional and I felt like they wanted my business unlike my experience at Public Storage.

Lance Gibbs

4 years ago
rating 5.0
As far as storage facilities are concerned, my experience at A-1 on Copley Dr, was enjoyable. My initial selection of this facility was based on their superb security and fire protection systems. I found the grounds always clean and the staff to be professional and helpful. I highly recommend this facility.

Duane Miller

6 years ago
rating 5.0
Very helpful and professional. After checking out several self storage companies, I selected A-1; then I looked at 5 different A-1 self storage facilities. All the A-1 people that I met with were very helpful. In the end I downselected the Kearny Mesa facility because Kristina was very straight up with me in all of our discussion. I tried to negotiate to a lesser monthly rent, similar to what I could get at other A-1's, but was unsuccessful and still went with Kristina because she took care of me with a smile through all of my "attempted" haggling and other self storage questions.
See all Reviews
rating 4.0
32 Reviews
Write a Review

Nghia H.

3 weeks ago
rating 5.0
Tony is super helpful. He is patient and took his time showing me all the storage units that I question. Very informative and knowledgeable. I highly...

Clark H.

5 months ago
rating 2.0
Beware of fees on top of fees. Have to have their lock-10, insurance required - 15, the quote that they were able to increase cause you didn't know there...

John N.

7 months ago
rating 5.0
Clean storage facility. Nice customer service. Free lock with check in on Yelp. First month free, 10x10 only $99. Such a deal.
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